How does our offering revolutionize service delivery ?
Our modular, adaptive service packages are designed with your success in mind, allowing you to select only the services that bring the most value, while keeping costs optimized.
​
With built-in expert support and a model that evolves as your needs grow, we ensure you're always empowered to stay agile, efficient, and ahead of the curve.
Hi
I'm your ISM
Include in all packages IDENT1TY SUCCESS MANAGER (ISM).
Your dedicated Technical Account Manager throughout every phase of your project.
Support included
Dedicated to Empowering your infrastructure
incident Handling: 15 minutes
IDENT1TY is a certified Partner
-
Multichannel support (Phone line, email, ticketing)
-
Dedicated Service Delivery Manager included
-
Operation lead (Escalation Management)
-
Coordination of overlapping resources
-
Multilingual support (French & English)
Health check
Included in all packages:
Comprehensive IAM Solution health checks to safeguard reliability and efficiency.
Type of consultants
-
Technical expert L2/L3
-
Consulting Guardian Level L4
-
Project Manager
-
Service Delivery Manager
-
Product Owner
-
Technical Architects
-
Developers
-
Operations Manager
-
Licensing / Solutions Consultant
Type of services
-
CyberArk support incident
-
Documentation updates
-
Version upgrades
-
Infrastructure monitoring
-
Morning check
-
Operations continuity/support during holiday periods
-
Fallback plan / Rollback plan
-
Out-of-hours interventions
-
Onboarding of your accesses
-
Disaster recovery plan
-
Integration of new connectors
Solutions
-
Break Glass solution
-
Performance Monitoring
-
Scripting
-
Automation solutions
To obtain the complete terms and conditions, please reach out to sales@ident1ty.com
Basic
1,990
Every year
Ideal for organizations with a low volume of activity.
Valid until canceled
Technical Support SILVER
Ident1ty Success Manager (bimonthly)
1 x Infrastructure Health Check
Technical Expert (Level 2) – 4 tickets
Technical Expert (Level 3) CDE (12 hours)
Security Bulletin Analysis and Alert Issuance
VIP Pass to IDENT1TY Events
Standard
3,990
Every year
Designed to efficiently meet your advanced service and support requirements.
Valid until canceled
Technical Support GOLD
Ident1ty Success Manager (every two months)
1 x Health Check of Your Infrastructure
Technical Expert (Level 2) – 8 tickets
Technical Expert (Level 3) CDE (18 hours)
Security Bulletin Analysis and Alert Generation
VIP Pass for IDENT1TY Events
Quarterly Activity Review
Privileged Account Integration – (500)
Masterclass Training Platform – Up to 3 Accesses
Premium
5,990
Every year
Designed to meet your expectations for high service levels and continuous support.
Valid until canceled
PLATINUM Technical Support
Ident1ty Success Manager (weekly)
1 x Infrastructure Health Check
Level 2 Technical Expert – 12 tickets
Level 3 Technical Expert – CDE (24 hours)
Security bulletin analysis and alert issuance
VIP Pass to IDENT1TY Events
Quarterly Business Review
Privileged Account Integration (2,000)
Masterclass Training Platform (10 accesses)
Level 4 Consulting – Guardian (6 hours)
Vulnerability Management (4 hours)
Choose your IDENT1TY Success plan
Choose the plan that aligns with your requirements.