How does our offering revolutionize service delivery ?
Our modular, adaptive service packages are designed with your success in mind, allowing you to select only the services that bring the most value, while keeping costs optimized.
​
With built-in expert support and a model that evolves as your needs grow, we ensure you're always empowered to stay agile, efficient, and ahead of the curve.
Hi
I'm your ISM
Include in all packages IDENT1TY SUCCESS MANAGER (ISM).
Your dedicated Technical Account Manager throughout every phase of your project.
Support included
Dedicated to Empowering your infrastructure
-
Multichannel support (Phone line, email, ticketing)
-
Dedicated Service Delivery Manager included
-
Operation lead (Escalation Management)
-
Coordination of overlapping resources
-
Multilingual support (French & English)
incident Handling: 15 minutes
IDENT1TY is a certified Partner
Health check
Included in all packages:
Comprehensive CyberArk infrastructure health checks to safeguard reliability and efficiency.
Type of consultants
-
Technical expert L2/L3
-
Consulting Guardian Level L4
-
Project Manager
-
Service Delivery Manager
-
Product Owner
-
Technical Architects
-
Developers
-
Operations Manager
-
Licensing / Solutions Consultant
Type of services
-
Vendor incident support
-
Documentation updates
-
Version upgrades
-
Infrastructure monitoring
-
Morning check
-
Operations continuity/support during holiday periods
-
Fallback plan / Rollback plan
-
Out-of-hours interventions
-
Onboarding of your accesses
-
Disaster recovery plan
-
Integration of new connectors
Solutions
-
Break Glass solution
-
Performance Monitoring
-
Scripting
-
Automation solutions
To obtain the complete terms and conditions, please reach out to sales@ident1ty.com
Basique
1,990
Every year
Idéal pour les
organisations
ayant un faible volume d'activité.
Valid until canceled
Support technique SILVER
Responsable Succès Ident1ty (bimestriel)
1 x Bilan de santé de votre infrastructure
Expert technique (Niveau 2) – 4 tickets
Expert technique (Niveau 3) CDE (12 heures)
Analyse des bulletins de sécurité et émission d'alertes
Pass VIP aux événements IDENT1TY
Standard
3,990
Every year
Conçu pour répondre efficacement à vos exigences avancées en matière de services et de support.
Valid until canceled
Support technique GOLD
Responsable Succès Ident1ty (bimestriel)
1 x Bilan de santé de votre infrastructure
Expert technique (niveau 2) – 8 tickets
Expert technique (niveau 3) CDE (18 heures)
Analyse des bulletins de sécurité et émission d’alertes
Pass VIP pour les événements IDENT1TY
Revue trimestrielle de l’activité
Intégration de comptes à privilèges – (500)
Plateforme de formation Masterclass – Jusqu’à 3 accès
Premium
5,990
Every year
Conçu pour répondre à vos attentes en matière de niveaux de service élevés et de support continu.
Valid until canceled
Support technique PLATINIUM
Responsable Succès Ident1ty (hebdomadaire)
1 x Bilan de santé de votre infrastructure
Expert technique (niveau 2) – 12 tickets
Expert technique (niveau 3) CDE (24 heures)
Analyse des bulletins de sécurité et émission d’alertes
Pass VIP pour les événements IDENT1TY
Revue trimestrielle de l’activité
Intégration de comptes à privilèges (2 000)
Plateforme de formation Masterclass (10 accès)
Consulting (niveau 4) Guardian (6 heures)
Gestion des vulnérabilités (4 heures)
Choose your IDENT1TY Success plan
Choose the plan that aligns with your requirements.