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Northern Lights

IDENT1TY Success Plan

Bespoke solution combining expert support and value-added services

How does our offering revolutionize service delivery ?

Our modular, adaptive service packages are designed with your success in mind, allowing you to select only the services that bring the most value, while keeping costs optimized.

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With built-in expert support and a model that evolves as your needs grow, we ensure you're always empowered to stay agile, efficient, and ahead of the curve.

Hi

I'm your ISM

Include in all packages IDENT1TY SUCCESS MANAGER (ISM).

Your dedicated Technical Account Manager throughout every phase of your project.

Support included

Dedicated to Empowering your infrastructure

  • Multichannel support (Phone line, email, ticketing)

  • Dedicated Service Delivery Manager included

  • Operation lead (Escalation Management)

  • Coordination of overlapping resources

  • Multilingual support (French & English)

incident Handling: 15 minutes

IDENT1TY is a certified Partner

IDENT1TY CONSULTING 1.png

Health check

Included in all packages:

Comprehensive CyberArk infrastructure health checks to safeguard reliability and efficiency.

Type of consultants

  • Technical expert L2/L3

  • Consulting Guardian Level L4

  • Project Manager

  • Service Delivery Manager

  • Product Owner

  • Technical Architects

  • Developers

  • Operations Manager

  • Licensing / Solutions Consultant

Type of services

  • Vendor incident support

  • Documentation updates

  • Version upgrades

  • Infrastructure monitoring

  • Morning check

  • Operations continuity/support during holiday periods

  • Fallback plan / Rollback plan

  • Out-of-hours interventions

  • Onboarding of your accesses

  • Disaster recovery plan

  • Integration of new connectors

Solutions

  • Break Glass solution

  • Performance Monitoring

  • Scripting

  • Automation solutions

To obtain the complete terms and conditions, please reach out to sales@ident1ty.com 

Basique

$1,990

1,990

Every year

Idéal pour les
organisations
ayant un faible volume d'activité.

Valid until canceled

Support technique SILVER

Responsable Succès Ident1ty (bimestriel)

1 x Bilan de santé de votre infrastructure

Expert technique (Niveau 2) – 4 tickets

Expert technique (Niveau 3) CDE (12 heures)

Analyse des bulletins de sécurité et émission d'alertes

Pass VIP aux événements IDENT1TY

Standard

$3,990

3,990

Every year

Conçu pour répondre efficacement à vos exigences avancées en matière de services et de support.

Valid until canceled

Support technique GOLD

Responsable Succès Ident1ty (bimestriel)

1 x Bilan de santé de votre infrastructure

Expert technique (niveau 2) – 8 tickets

Expert technique (niveau 3) CDE (18 heures)

Analyse des bulletins de sécurité et émission d’alertes

Pass VIP pour les événements IDENT1TY

Revue trimestrielle de l’activité

Intégration de comptes à privilèges – (500)

Plateforme de formation Masterclass – Jusqu’à 3 accès

Premium

$5,990

5,990

Every year

Conçu pour répondre à vos attentes en matière de niveaux de service élevés et de support continu.

Valid until canceled

Support technique PLATINIUM

Responsable Succès Ident1ty (hebdomadaire)

1 x Bilan de santé de votre infrastructure

Expert technique (niveau 2) – 12 tickets

Expert technique (niveau 3) CDE (24 heures)

Analyse des bulletins de sécurité et émission d’alertes

Pass VIP pour les événements IDENT1TY

Revue trimestrielle de l’activité

Intégration de comptes à privilèges (2 000)

Plateforme de formation Masterclass (10 accès)

Consulting (niveau 4) Guardian (6 heures)

Gestion des vulnérabilités (4 heures)

Choose your IDENT1TY Success plan

Choose the plan that aligns with your requirements.

IDENT1TY France

Campus Cyber. 5-7 rue Bellini, 

92800 La défense - France

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IDENT1TY Inc

111B S Governors Ave

STE 28217, Dover DE

United States​​​

IDENT1TY Connect & Masterclass

Zone Massy Europe Batiment F

1 Rue Marcel Paul, 91300 Massy

​​

IDENT1TY GROUP

ARK CONSULTING FZCO

01 IFZA Building A2, DSO. IFZA

United Arab Emirates

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IDENT1TY is a 

French Tech member

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